CONTACT BY POST - Including Payments & Returns by post. to David Grant, UKeTraders, PoBox 326, Manchester, United Kingdom, M28 2YW.

CONTACT MAIL - If you have an enquiry please contact me via the eBay messaging system from your item pages, it is easier for me to manage your enquiry this way.

CONTACT TELEPHONE - If you would like telephone at anytime please call me on 0844 561 7491 (local rate) , you can leave a voice message if i am not available (9-3pm Mon-Fri). Please remember to have your ebay meer name and item number to hand so i can act on your call / message quickly.

PAYMENT - can be made using: Pay pal, Credit card & Debit cards (call on 0844 561 7491), Personal Cheque (GBP) or Postal Orders should be made payable to UKET and sent to the address above. Paypal payment is my preferred and quickest method, although credit and debit card payments can be made over the phone if you prefer. Personal cheques & ebay E-cheques must clear before goods will be dispatched.

POSTAGE - All Items are usually posted the same day if payment is received before 2.30pm (Weekend purchases will be dispatched on Monday am or Tuesday if its a UK Bank Holiday). If you require a guaranteed special delivery or recorded delivery please specify this on checkout. I track and trace all items and everything is insured.

RETURNS - If you have a problem with the device and think its faulty, please initially contact me via the ebay messaging system or ring me, I will work with you to figure out what is going on. If we both agree that something needs to be sent back for a replacement or a refund, please send it to the address above and I will be in touch as soon as it arrives..

DISTANCE SELLING - If you have changed your mind regarding the purchase of the item or it simply does not meet your requirement I will refund the full cost less any original & subsequent postage costs for upto 7 days after the date of despatch to you. Please ensure that you always return items with the original invoice or print out of the order from ebay. I need to keep our records in order to process them, you will appreciate how important this is to process things quickly! All items must be returned in the original undamaged packaging..

FEEDBACK- You will appreciate that i try my best to maintain the best feedback score i can, this is achieved by working with cmetomers rather than against them. I automatically give positive feedback when a payment is received. So please let me know if you are not happy for any reason. For any online purchase to go smoothly it deserves co-operation from both parties and the understanding that sometimes human/technical/natural/emotional forces also come into place. So with this in mind I do not know why any transaction would go wrong, communication is as key as your cmetom..